Learn how JOLIBET collects, uses, safeguards, and manages personal data across

1. Policy Overview

JOLIBET is an online sports betting and casino-style entertainment platform for adults in the Philippines. This Privacy Policy explains how we manage personal information collected through our website at https://jolibet.quest and the JOLIBET mobile application.

We handle personal data with care and aim to explain our practices in clear, straightforward language. This page describes what information may be collected, why it is needed, and how it supports account access, payments, support, security, and platform services. If you need clarification about this policy, please contact JOLIBET through the available support channels. [email protected].

This policy should be read together with our Terms and Conditions Terms and ConditionsThose terms set out the rules for using the JOLIBET platform. Together, the Terms and Conditions and this Privacy Policy explain the main arrangements between you and JOLIBET.

2. Information We Collect

JOLIBET may receive information directly from you when you register, manage your account, contact support, or use our services. We may also collect certain technical details automatically from your browser or device as you browse the website or use the app. The main categories are set out below.

We do not collect sensitive information, including racial or ethnic background, political views, religious beliefs, or health details, unless it is specifically needed for responsible gaming support and you have given explicit consent.

3. How We Use Your Information

JOLIBET uses collected personal information for the purposes set out below:

• Account administration: To set up, manage, protect, and verify your JOLIBET account, including confirming your identity and age.
• Platform operations: To process bets, manage gaming sessions, complete deposits and withdrawals, and operate the platform features available to you.
• Age and identity checks: To confirm that every member is at least 21 years old, in line with our platform rules and Philippine market requirements.
• Responsible gaming: To review account activity for signs of problematic play and apply responsible gaming measures, such as deposit limits or self-exclusion, when requested or necessary.
• Customer assistance: To answer your questions, address disputes, and help resolve account-related concerns.
• Security and fraud control: To identify and prevent unauthorised access, fraud, money laundering, and other conduct prohibited by our rules.
• Platform development: To study how the platform is used and improve its performance, layout, and available features.
• Legal and regulatory compliance: To comply with applicable legal and regulatory duties, including record-keeping and reporting obligations.
• Account communications: To deliver important account notices, including security warnings and policy changes. We do not send unsolicited marketing messages without your consent.

We do not make fully automated decisions that could have a significant legal or similarly important effect on you without appropriate human review.

4. Legal Grounds for Processing

JOLIBET handles personal information only where a recognised legal basis allows us to do so:

• Contract performance: We process data when it is needed to deliver the services you request, including account administration, betting activities, and payment handling.
• Legal obligation: We may process information to meet legal requirements, including age checks, anti-money laundering reviews, and mandatory record keeping.
• Legitimate interests: We may use information for legitimate business interests, including detecting fraud, protecting the platform, and improving our services, provided these interests do not unfairly override your privacy rights.
• Consent: When processing is based on your consent, such as for optional messages, you can withdraw that consent at any time by contacting our support team. [email protected].

5. Sharing Personal Data

JOLIBET does not sell personal information to third parties for marketing or commercial use. Data may be shared only in the limited situations described below:

• Service providers: We may work with companies that support platform operations, including payment processors, identity verification providers, and technical infrastructure partners. Each provider must protect the information and use it only for the services we have authorised.
• Legal and regulatory requirements: Personal data may be disclosed when required by law, a court order, or an authorised regulatory body. We will comply with valid legal and regulatory requests.
• Fraud and security: Where appropriate, relevant information may be shared with authorised bodies to prevent, identify, or investigate fraud, money laundering, or other unlawful conduct.
• Business transfers: If the platform is involved in a merger, acquisition, or operational transfer, member information may move as part of that transaction. Members will be informed when the change has a significant effect on how their data is managed.

Any third party receiving personal information must apply suitable security controls and use the data only for the purpose for which it was provided.

6. Cookies and Similar Technologies

The JOLIBET platform uses cookies and related technologies to support core functions and make the member experience more convenient. Cookies are small text files saved on your device when you visit the platform.

Our cookies fall into the following categories:

• Essential cookies: These cookies are needed for the platform to work properly. They include session cookies that help keep you signed in and security cookies that help protect your account. Disabling them may affect essential platform functions.
• Functional cookies: These cookies remember choices such as your language and display preferences, so you do not have to set them again each time you visit.
• Analytics cookies: Analytics information helps us see how members use the platform, such as which pages receive the most visits and where users may experience difficulties. We review this information in aggregate to improve the JOLIBET experience. It is not used to identify individual members.

You can adjust your cookie choices through your browser settings. Please note that blocking essential cookies may limit access to some JOLIBET features. JOLIBET does not use cookies to deliver advertising from third parties.

7. How Long We Keep Your Data

JOLIBET keeps personal data only for as long as it is needed for the purposes explained in this policy or for the period required by applicable law. Our retention approach generally includes the following:

• Account information is kept throughout your membership and for a reasonable period after account closure to support dispute handling and meet legal requirements.
• Records of financial transactions are retained for the period required under applicable financial regulations.
• Identity verification records are kept for the period required to meet anti-money laundering and age-verification obligations.
• Messages and other communications with support may be retained for a reasonable period so we can handle current enquiries and provide context for future assistance.
• Usage and technical information collected for analytics is retained in aggregated or anonymised form. After the applicable retention period, it is not used to identify individual members.

Once personal data is no longer needed, we securely delete it or anonymise it in line with our internal data management procedures.

8. Your Rights Over Your Data

As a JOLIBET member, you may exercise the following rights in relation to your personal data:

• Right of access: You may contact JOLIBET at any time to request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct personal data that is inaccurate, incomplete, or no longer up to date.
• Right to erasure: In certain situations, you may ask for your personal data to be deleted. This request remains subject to legal retention requirements. For instance, financial records may need to be kept for a specified period even when an erasure request has been made.
• Right to restriction: You may ask JOLIBET to limit the processing of your personal data in certain circumstances, including while we review a disagreement about its accuracy.
• Right to data portability: When processing is based on your consent or a contract, you may request your data in a structured and commonly used format for transfer to another service where applicable.
• Right to object: You may object to processing based on legitimate interests. JOLIBET will review your objection and stop the relevant processing unless there are compelling legitimate grounds that take priority over your interests.
• Right to withdraw consent If we process your information based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before your consent was withdrawn.

To exercise any of these rights, please contact the JOLIBET support team through the available support channel [email protected]. We will review valid requests within a reasonable period and may ask you to confirm your identity before taking action, helping protect your account and personal information.

9. Data Security

JOLIBET treats the protection of your personal data as a priority. We use appropriate technical and organisational safeguards to help protect member information from unauthorised access, accidental loss, improper changes, or disclosure. These safeguards include:

• Encryption for data sent between your device and our services using industry-standard security protocols.
• Secure credential storage, with account passwords kept in hashed form rather than readable plain text.
• Role-based access controls that restrict personal-data access to authorised staff who need it to perform their duties.
• Routine reviews of our security procedures to help address new and developing risks.
• System monitoring to identify unusual activity that could signal a security incident.

Although JOLIBET takes reasonable measures to protect your information, no online service can promise complete security. Please use a strong, unique password for your JOLIBET account, avoid signing in through shared or public devices, and contact [email protected] JOLIBET support immediately if you suspect that someone has accessed your account without permission.

If a data breach is likely to create a risk to your rights and freedoms, JOLIBET will take suitable steps to contain the incident and notify affected members where applicable law requires it.

10. Children and Minors

JOLIBET is intended only for adults aged 21 and above. We do not knowingly collect personal information from anyone under 21. Account registration requires users to confirm that they meet the minimum age requirement, and identity or age checks may be requested during account verification.

If JOLIBET discovers that information has been collected from a person under 21, the account may be suspended promptly while the information is reviewed and handled in line with our legal obligations. If you believe a minor has registered, please notify us at [email protected] once so our team can investigate and take appropriate action.

Parents and guardians in the Philippines should use suitable parental controls and monitoring tools to help prevent minors from accessing online betting and gaming services. Responsible participation begins with ensuring that only adults use JOLIBET. For guidance on safer play tools and support resources, please visit the Responsible Gaming Responsible Gaming page.

11. Changes to This Policy

JOLIBET may revise this Privacy Policy when platform procedures, legal obligations, or data practices change. Any approved revision will be posted on this page together with its updated effective date.

Members are encouraged to check this page from time to time to understand how JOLIBET manages personal information. If a significant update changes your rights or affects how your data is used, we will make reasonable efforts to notify registered members through the platform or by email when contact details are available.

By continuing to use the JOLIBET platform after a revised policy is posted, you acknowledge the updated terms. If you disagree with any change, please stop using the platform and request account closure through the support team. [email protected].

12. Contact Us

For questions, concerns, or requests about this Privacy Policy or JOLIBET’s handling of your personal information, please contact our support team through the available support channel.

[email protected]

We aim to respond to privacy-related enquiries as promptly as possible. For general questions about your account, platform features, or responsible gaming tools, FAQ page the FAQ section may also be a useful place to start.

When asking about your rights under this policy, please include your registered account email address so we can identify the relevant records and provide an accurate response. Certain requests may require identity verification before they can be processed.